Frequently Asked Questions

We’ll discuss and set a timeframe with you at the outset so that everyone is clear on what to expect!

Video production usually takes 3 days to 1.5 weeks from the time we receive the completed brief. We’ve had clients who were timely with their feedback and thus were able to receive the final product earlier than slated.

Please click here for a more detailed breakdown of the procurement process.

You can request for changes to be made to the first iteration of the video. Below is a table detailing the estimated time taken for edits.

Changes to copy	1 day
Changes to background music	2 - 3 days
Changes to drawings/illustrations	3 - 5 days
Changes to colours	2 - 3 days
Changes to background music	2 - 3 days
Addition of elements	3 - 5 days

Of course! However, it is also our job to understand your needs and open your eyes to other possibilities. It goes without saying that you’ll make the final decision; we’re here to help you make the best possible one.

We can’t wait to get started but first, we need your help in filling up this form.

It is important that we get to know you so that we can create a video that meets your needs; your answers will help us understand your business better so please be as detailed as possible. If you’ve got examples of previous work, send it to us!

If you’re unsure how to fill up the form, the sample below will guide you.

1. Submission of Form by Client

Please fill up this form so that we have a better idea of what you need. We'll get in touch with you after reading the brief.

2. Signing of Agreement

After you’ve submitted the form, we will submit a final quotation for your agreement. The quotation will contain the following:

All deliverables

Price

Timeframe

We believe honesty is the best policy so please be assured that everything will be clearly spelt out in the quotation for your acknowledgement. We will only begin working on the project after the signing of the quotation. Good work relationships begin with all parties being on the same page!

You will be required to pay 50% of the agreed-upon price after you’ve signed the agreement. The remaining 50% can be paid after you’ve received the final video.

3. Storyboarding

After you’ve signed the agreement, we will get to work on the storyboard. A storyboard is part of the pre-production stage. It will give you an idea of what the entire video will look like so that you know what to expect. It will take a bit of time to create it as it requires us to have an in-depth understanding of your business and goals for the video. We will provide you with the storyboard for your perusal and agreement. You can request for changes to be made at this stage.

4. Production

After you’ve approved the storyboard, we will proceed with the production of the actual video. Once you’ve approved the storyboard, any requests for edits may incur extra charges as it will require extra man-hours and delay the delivery date.

5. Reception of Final Video and Files

We will send you the following files after the completion of the video:

Background music1 & voiceover audio files2

Final video file in MP4 etc. format

Working files in .AEP or .PRPROJ

You get to upload or use the video in any way you see fit – it’s yours now! Upon the reception of the final video, you will be notified to pay the remaining 50% of the agreed-upon price.   ¹ Don’t have access to licensed music? Don’t sweat it! We typically use music under Creative Commons licenses as background music. Music under this licensing is available to everyone and can be used for free. This is our way of keeping costs low for our clients. However, if you do have a particular piece of music (with the proper permissions) you would like use in your video, just let us know! ² For fast-cut motion graphics meant for Facebook and Instagram, a voice-over is typically not necessary because users tend to watch videos without sound. We recommend capturing the attention of your target audience through arresting visuals would be a more effective approach.